FAQ's

 

Orders & Payments

1. How can I place an order on Aumeya?

Simply browse our collection, add your favorite pieces to the cart, and checkout using your preferred payment method. It’s fast, secure, and easy.

2. What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, and major Wallets. All transactions are encrypted and secure.

3. Can I cancel or change my order after placing it?

Yes, you can cancel or modify your order within 6 hours of placing it. After that, it goes into processing and can’t be changed.

4. Will I receive an order confirmation?

Yes. Once your order is placed, you’ll receive a confirmation email and SMS with all the order details.

 

Shipping & Delivery

1. Do you ship across India?

Yes! We offer pan-India shipping via trusted courier partners. From metro cities to small towns—we’ve got you covered.

2. Do you offer international shipping?

Not at the moment. We currently ship only within India, but international shipping is on our roadmap.

3. How long will my order take to arrive?

Orders are typically delivered within 7-10 business days, depending on your location. You’ll receive tracking details once the product is shipped.

4. Is shipping free?

Yes, we offer free shipping on all prepaid orders across India. COD orders may include a small service fee.

 

Jewelry & Materials

1. What is 92.5 sterling silver?

92.5 sterling silver means the jewelry contains 92.5% pure silver and 7.5% alloy for added strength—it's the global standard for premium silver jewelry.

2. Is your jewelry real gold?

Our jewelry is silver inside, gold outside. It’s electroplated with a premium gold layer for a luxurious look without the gold price tag.

3. Is Aumeya jewelry safe for sensitive skin?

Absolutely. We use hypoallergenic 92.5 silver, free from nickel and harsh chemicals—safe for daily wear.

 

Care & Usage

1. How should I care for my jewelry?

Keep your jewelry away from water, perfumes, and chemicals. Store in a soft pouch or box to avoid scratches and tarnish.

2. Will the gold polish fade over time?

With proper care, the polish can last long. However, contact with moisture, sweat, or rough handling may reduce its life over time.

3. Can I wear Aumeya jewelry every day?

Yes! Our jewelry is designed for everyday use. Just follow the care instructions for longer shine and durability.